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For sanitary purposes: ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). If you are looking to return an item please CONTACT US first. If we decide a return and/or refund is warranted we will send you the address for return packages. All items must be returned within a 30 day period. Please note the returns address is NOT the same address as listed on your initial delivery package. Items returned without original packaging will NOT be refunded and/or may incur a 25% restocking fee, so please keep all packaging for the 30 day return period. If you have further questions or problems, please Contact Us.
Without prior approval LuvToyz.com does not reimburse for return shipping costs. Those shipping costs should not exceed the cost you paid for shipping. If you need a replacement immediately, let us know, do not ship next day air and expect reimbursement for that.
If you feel the item was not as advertised, please go back to the page where the item is listed and make sure that you are correct. Then please email us with the webpage address and let us know what the page said and what you found to be different. We will refund you if the necessary information is missing, and we appreciate help to improve our site.
We have tens of thousands of products on our site. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements, due to the size.
In your return package please include:
Please allow up to 3 weeks to receive your replacement or refund.
We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.
All orders use encryption technology so your information will always remain private and secure. We use discreet packaging which is U.S.P.S plain shipping cartons only. Customer contact information will never be sold or shared with a third party. In order to fulfill orders we may be required to give your information to US Mail or UPS but those companies are required by us to protect your information and privacy.
All credit card orders a billed privately and discreetly as "BluMedia LLC". LuvToyz.com will not appear on any of your statements to ensure absolute privacy and discretion.
Our network and proprietary software architecture are PCI (Payment Card Industry) Data Security compliant. Using the PCI Data Security Standard as it's framework, CISP (Cardholder Information Security Program) provides the tools and measurements needed to protect against cardholder data exposure and compromise across the entire payment industry.
This website is intended for an adult audience If you are under 18 years of age (21 in some states) we ask that you leave. If viewing of adult material offends you, we kindly request you leave this site.
All models, actors, actresses and other persons that appear in any visual depiction of actual sexual conduct appearing or otherwise contained in LuvToyz.com were over the age of eighteen years at the time of the creation of such depictions. All other visual depictions displayed on this website are exempt from the provision of 18 U.S.C. §2257 and 28 C.F.R. 75 because any of said visual depictions which appear to be of sexually explicit conduct is merely simulated. With respect to all visual depictions displayed on this website, whether of actual sexual conduct, simulated sexual content or otherwise, all persons in said visual depictions were at least 18 years of age when said visual depictions were created. LuvToyz.com is not the primary producer (as that term is defined in 18 USC §2257 and 28 C.F.R. 75 or subsequent case law defining such) of any of the visual content contained in the Website. The original records required pursuant to 18 U.S.C. §2257 and 28 C.F.R. 75 for the materials contained in this website are kept by the Custodian of Records for each of the primary producers.
Unless otherwise agrees in writing signed by officer of Seller, all delivery dates are estimates Seller shall use its reasonable efforts to deliver all Product within the time specified; however, in no case shall Seller be liable for any expense, loss or damage whatsoever suffered by Buyer as a result of the Seller’s failure to deliver Product by the specified date.
The method and route of shipment are at Seller’s discretion unless Buyer timely supplies explicit instructions otherwise. Title to the Product passes to Buyer when Product is delivered to the selected carrier, even if Seller made a nonconforming tender. Buyer attempts to revoke acceptance of the Product, or Buyer repudiates this document after the Products have been identified hereto.
Any order placed with and accepted by Seller may be canceled by Buyer only upon Seller’s approval in a writing signed by an officer of Seller and upon terms that indemnify Seller against any loss. Seller will not accept order cancellations once a product has been delivered to a carrier, without charging a cancellation fee of twenty-five percent (25%) of order value to recover retrieval costs incurred. Seller will not accept cancellations of special orders of non-standard, non-price list products. Seller may cancel all or any part of this order and discontinue its performance hereunder without liability to Buyer in the event Buyer materially breaches this contract, becomes insolvent, is the subject to bankruptcy protection, or is the subject of a receivership, liquidation, dissolution or similar proceeding.